NATURAL CARE CENTER OF WOODBURY POLICIES
PAYMENT POLICIES
In addition to the financial policies we have outlined in our patient paperwork, we have payment policies patients should be aware of. If a patient's insurance no longer covers their care (i.e. they have maxed their benefits for the calendar year, their auto or work comp case is closed, etc.), we will offer a cash, time-of-service discount to services. These are due at time of service. For acupuncture, we offer bundled cash packages that provide discounts. For chiropractic, we offer both bundled cash packages and monthly membership subscriptions that offer savings to patients. See more information below in the "Discount" section.
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Co-pays, co-insurances, etc. are due upon service. We contract with nearly every major insurance company and part of our contractual obligation is to collect these amounts from patients. Insurers also give us information that allows us to calculate amounts due towards unmet deductibles. Those may be collected at time of service as well.
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If a patient's balance exceeds $200 at statement, and no payment is made, we reserve the right to not allow an appointment to be scheduled until payment is made, or a payment plan arrangement is made with our facility.
DISCOUNTS
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The Natural Care Center of Woodbury strives to make treatment affordable to all patients, whether using health insurance or not. For those patients who do not have insurance, or have exceeded their benefits for services, we offer a "time of service" cash discount. Chiropractic and acupuncture patients both have bundled packages available for purchase; chiropractic has monthly subscriptions available. Our packages never expire; monthly subscriptions require a card on file (stored and encrypted securely offsite by a processing company) and receive the extra perk of a 10% discount in our retail department any time. Note, some exclusions apply.
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Active, retired, and veteran military, as well as first responders and law enforcement, receive a 15% discount in our retail department. Note, some exclusions apply.
APPOINTMENT SCHEDULING AND CANCELLATION/MISSED APPOINTMENT POLICY
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Our clinic does not have a cancellation policy for regular chiropractic appointments, but we do appreciate notice if it can be given. Patients who frequently no-show for their appointments may be subject to a fee or have online scheduling abilities removed from their account. Patients who have significant or long-term outstanding balances may not be scheduled until a payment is received in full or a payment plan is determined.
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A $50 deposit is required for all new patient acupuncture, chiropractic and massage appointments to secure your time. These funds will be put towards your appointment; should insurance cover a significant portion of your care and you have a credit, the excess can either be refunded or left on your account and used towards future care/purchases.
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A full amount deposit is required for all naturopathic medicine appointments.
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Our cancellation policy for acupuncture, massage, and Graston appointments is 48-hours' notice. A cancellation of less than 48-hours' notice will incur a $50 charge for acupuncture and massage. Graston chiropractic appointments will incur a $25 fee. Monday appointments should be cancelled on the preceding Thursday.
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Our cancellation policy for naturopathic medicine is one business weeks' notice. Failure to give adequate notice will result in forfeiture of the appointment deposit.
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Appointments for these services (acupuncture and massage) are often an hour or longer, and our practitioners are in demand, very often with waiting lists. We appreciate our notice policy being followed.
COVID-19 RESPONSE
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Our Covid-19 responses are shaped by state and federal authorities. We strictly adhere to all state and federal mandates. All of our providers and staff monitor for symptoms or exposure. Should any of them indicate symptoms or exposure, they are removed from patient care until deemed safe to return by current guidelines. We continue to thoroughly sanitize each piece of equipment between patients, as we always have. All of our providers, staff and interns are provided with high quality masks should a patient require they wear one. If you have any questions, please do not hesitate to ask a staff member.